Return and Exchange Policy

Dear Customer:

Thank you for choosing our website for shopping. In order to protect your rights, we have specially formulated the following return and exchange instructions. Please read and understand them carefully before purchasing.

1.Return and Exchange Policy

1. Product quality issues：If the product you received has quality problems, such as damaged packaging, product deterioration, odor, etc., we promise to provide you with unconditional returns and exchanges.
2. Wrong or missing items：If the goods are wrongly delivered or missing due to our mistakes, you can contact our customer service as soon as you receive the goods, and we will arrange for reissue or return for you.
3. Dissatisfied with the product：If you are not satisfied with the taste, aroma, etc. of the purchased product, you can contact us within 7 days after receiving the product (based on the date of receipt) to apply for return or exchange. However, please note that for food products, the packaging must be intact, unopened, and will not affect secondary sales.

2.Return and Exchange Process

1. Contact Customer Service：Please contact our customer service team through our official website, customer service phone or online customer service system and inform us of your return or exchange needs and reasons.
2. Submit proof:：Depending on the reason for your return or exchange, you may need to provide product photos, order number, proof of purchase, and other relevant evidence.
3. Audit confirmation：Our customer service team will review your application as soon as possible after receiving it and give you the review result within 24 hours.
4. Shipping Products：After the review is passed, you need to send the goods back to the designated return address according to our requirements. Please note that you must choose a reliable logistics company when returning goods and keep the return receipt.
5. Processing a refund or exchange：After we receive the returned goods, we will conduct a quality inspection. If the goods are confirmed to meet the return and exchange conditions, we will process a refund or exchange for you. The refund will be returned to your payment account within 3-7 working days after the goods are confirmed to be correct.

3.Notes

1. Packaging requirements：Please ensure that the returned product is well packaged, unopened and does not affect secondary sales. If the product cannot be resold due to packaging problems, we will not be able to process returns or exchanges for you.
2. Time Limit：Please submit a return or exchange request within 7 days of receiving the product (based on the date of receipt). Late applications will not be accepted.
3. Shipping cost：For returns and exchanges due to product quality issues, we will bear the round-trip shipping costs. For returns and exchanges due to other reasons, the shipping costs must be borne by you.
4. Special Products：Some special products (such as customized tea, gift boxes, etc.) do not support returns or exchanges. Please carefully understand the product details before purchasing.

We are always committed to providing you with a quality shopping experience and service. If you have any questions or need help, please feel free to contact our customer service team. Thank you for your understanding and support!