Return and Exchange Policy

Product Quality Issues

If you receive a product that is defective, damaged, or has any other quality issues (e.g., broken packaging, spoiled product, strange odor), we will provide a no-questions-asked return or exchange.

Incorrect or Missing Items

If the items you received are incorrect or missing due to our error, please contact our customer service immediately upon receiving the goods. We will arrange for the correct item to be sent or process a return.

Dissatisfaction with the Product

If you are not satisfied with the product (e.g., the taste, fragrance, etc.), you can apply for a return or exchange within 7 days of receiving the product (based on the delivery date). The product must be unopened, in its original packaging, with no damage or missing parts, and must not affect its resale.

Return and Exchange Process

1. Contact Customer Service
   Please contact our customer service team via our official website, phone, or online chat system. Provide details about your return or exchange request and the reason for it.

2. Submit Proof
   Depending on the reason for your return or exchange, you may need to provide product photos, order number, proof of purchase, and other relevant evidence.

3. Review and Confirmation
   Our customer service team will review your request and respond within 24 hours with the approval or rejection.

4. Return Shipping
   If your return is approved, please send the item back to the designated return address as instructed. Choose a reliable logistics company for the return and keep the shipping receipt.

5. Refund or Exchange Processing
   After receiving the returned product, we will conduct a quality check. If the item meets the return/exchange conditions, we will process the refund or exchange. Refunds will be issued to your original payment account within 3-7 business days after the product is confirmed.

Important Notes

• Packaging Requirements
  Ensure the returned product is in good condition, unopened, and in its original packaging. If the product cannot be resold due to packaging damage, we will not be able to process the return or exchange.

• Time Limit
  Requests for returns or exchanges must be submitted within 7 days of receiving the product (based on the delivery date). Requests made after this period will not be accepted.

• Shipping Fees
  Due to our efforts to provide affordable prices, we are currently unable to cover all return and exchange shipping costs. You will be responsible for the return shipping fees.

• Special Products
  Some special products (e.g., custom-made tea, gift boxes) are non-returnable and non-exchangeable. Please review the product details carefully before purchasing.

• Damage During Return
  If the product is damaged due to your actions during the return process, we may not accept the return or exchange. However, you may still negotiate with the seller, and we will do our best to provide a reasonable solution.

• Return time policy
  You can contact our customer service team at any time within 48 hours from the time you successfully place an order to apply for a return. If the time is exceeded, the product will usually have entered the warehouse preparation process. We will not be able to process the return for you.
• Gift Handling policy
  If there are gifts in the order, the gifts should be returned together with the goods. When you choose to return the goods, the gifts should also be returned with the goods. If you do not return the gifts, we will charge a corresponding fee based on the actual value of the gifts to make up for the price difference. Please check carefully when returning the goods to ensure that the gifts are returned intact.

Frequently Asked Questions (FAQ)

How do I apply for a return or exchange?
You can contact our customer service team through our official website, phone, or online chat system. Provide your request and reason, and follow the instructions to submit necessary proof.

What documents do I need to provide for a return or exchange?
Depending on the reason for the return or exchange, you may need to submit photos of the product, order number, proof of purchase, etc. Our customer service will guide you through the specific requirements when you apply.

How long does the return/exchange review process take?
Our customer service team will review your request and provide a response within 24 hours.

When will I receive my refund?
Refunds will be issued to your original payment account within 3-7 business days after confirming that the returned product meets the requirements. Usually, the refund will be available within 3-5 business days.

What happens if the returned product is damaged?
If the returned product is opened, used, damaged, or missing parts, or if it is damaged during the return shipping due to improper packaging, we may deduct the corresponding amount from your refund to cover the loss of product value.

Why can’t special products be returned or exchanged?
Special products (e.g., custom-made tea, gift boxes) are non-returnable due to their customization or uniqueness. Once sold, these items cannot be resold, so they are excluded from the return policy.

Who is responsible for return shipping fees?
We are unable to cover all return shipping costs due to our efforts to keep product prices affordable. Therefore, you will be responsible for the return shipping fees.

Can I receive a partial refund and keep the product?
If the seller does not accept returns but is willing to offer goodwill, or if you are not fully satisfied with the product (e.g., minor defects, but you wish to keep it), we may offer a partial refund while allowing you to retain the product.

Can I exchange or replace an item?
Yes, we may offer a return of the product for an exchange or replacement instead of a refund.

What if the seller rejects my return request?
If you change your mind about a product, and the seller’s policy states that returns are not accepted, or if you miss the return deadline, the seller has the right to refuse your return request.

How do I handle product damage during return?
If the product is damaged due to your actions during the return process, we typically will not accept the return or exchange. However, you can communicate with us, and we will work to provide a reasonable solution.

How do you prevent abuse of the return process?
Customers must not abuse the return process, such as returning different items or intentionally damaging products for a return. If we detect misuse, we reserve the right to refuse the return.

How does the company track shipments and logistics information?
We maintain records for every shipment, including packing and logistics tracking details. These records can be used to verify returns and address any unreasonable return requests.

Contact Us

For assistance, please contact us:

• Official Customer Service Email: leaftreasures@gmail.com

• Official Customer Service WhatsApp: +44 7706 177174

• Official Business WhatsApp: +1 555-720-5098

Disclaimer

We strive to handle all customer return requests promptly and fairly. However, the final interpretation of this policy belongs to our company. In case of any disputes, we will resolve them according to relevant laws and regulations and the terms of this policy.

We hope this return and exchange policy and the FAQ section are helpful. If you have any further questions, please feel free to contact our customer service team.